Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us by clicking here.
Company
ThickTails is a British brand, and our headquarters are located in the United Kingdom. We proudly serve customers around the world, with a strong commitment to supporting hair health through natural, science-backed formulations.
All ThickTails products are manufactured in the United Kingdom, United States and European Union in facilities that meet strict quality standards. Our supplements are produced in GMP-certified facilities, ensuring high levels of quality, safety, and consistency.
Yes. All ThickTails supplements are manufactured in certified GMP (Good Manufacturing Practice) facilities, ensuring they meet the highest standards for quality, purity, and safety.
Order
We accept Visa, Mastercard, PayPal, Diners, Discover, American Express, AmazonPay & ApplePay.
We have a handling time of 1-2 business days and shipping time of 2-3 days to addresses in the USA.
Yes, we ship on weekdays and weekends, except on Christmas Day and New Years Day.
We supply a tracking number with every order. However, we are always happy to help you track your order. Just email us using the 'contact us' form.
Please use the 'contact form' and one of our team will be happy to assist you.
Product
The ThickTails Hair Growth Program is a comprehensive system designed to support stronger, thicker, and healthier hair. It combines topical treatments, nutritional supplementation, and a consistent hair care routine to target the root causes of thinning hair, such as hormonal imbalances, stress, and ageing. Each product in the range works synergistically to nourish the scalp, stimulate hair follicles, and improve overall hair density.
ThickTails Stimulating Shampoo is a vegan, 95% naturally derived, and cruelty-free formula that gently cleanses the scalp while promoting hair strength and vitality. It contains caffeine, biotin, saw palmetto, niacinamide, and argan oil—ingredients known to help support hair health and reduce signs of thinning.
How to use: Apply to wet hair, massage into the scalp for 2–3 minutes to stimulate blood flow and product absorption, then rinse thoroughly. For best results, use regularly as part of the ThickTails Hair Growth Program.
Our Stimulating Conditioner is vegan, 95% naturally derived, and cruelty-free. It deeply nourishes and detangles hair, helping to improve strength and reduce breakage. Key ingredients include caffeine, biotin, saw palmetto, keratin, and argan oil—all selected to support scalp health and hair resilience.
How to use: After shampooing, apply to the lengths and ends of wet hair. Leave on for 2–3 minutes before rinsing thoroughly.
This leave-in serum is a vegan, 95% naturally derived, and cruelty-free formula that delivers targeted scalp care to energise hair follicles. It includes caffeine, saw palmetto, red clover extract, biotin, and other natural actives to help combat DHT and promote healthy hair growth.
How to use: Apply directly to a clean, dry or towel-dried scalp daily. Massage in with fingertips and leave in. Do not rinse. Use consistently for optimal results.
This oral supplement supports hair health from within. It is cruelty-free and formulated with biotin, marine collagen, zinc, selenium, and B vitamins—essential nutrients for maintaining normal hair function and supporting the body’s natural hair growth cycle.
How to use: Take two capsules daily with food. Use consistently for best results, ideally as part of the complete ThickTails Hair Growth Program.
ThickTails is suitable for all women of all races and hair types. ThickTails Hair Growth & Strengthening Food Supplement is not suitable for those under 18, those with an allergy to fish, shellfish, or women who may be pregnant/breastfeeding. Our food supplement is also not suitable for vegans, vegetarian and those on a Kosher diet. It is always advisable to consult with your doctor before taking any food supplement. ThickTails food supplement does not contain dairy, soya, nuts, eggs, gluten, or wheat.
ThickTails works in four stages over a six month period. Most women notice a difference after just 90 days.
Four stages to healthy hair:
Stage 1 - hair follicles are nourished through consistent intake of nutrients. Hair is stimulated into the growth phase (during this phase it is common to see additional hair loss of older strands).
Stage 2 - thin and wispy hair is strengthened through continued nourishment.
Stage 3 - breakage and thinning continue to decline, normal healthy hair growth is encouraged.
Stage 4 - hairs become stronger, healthier, and more vibrant.
ThickTails Hair Growth & Strengthening food supplement contains fish and shellfish, therefore it is not recommended for those allergic to fish, shellfish or seafood.
ThickTails stimulating hair shampoo, stimulating hair conditioner, root stimulating daily serum only use natural essential ingredients and should not have any side effects. However, discontinue use if hypersensitivity is noted.
ThickTails Hair Growth & Strengthening food supplement is a drug free dietary supplement. However, it is not recommended for those with an allergy to fish or shellfish, or for women who are pregnant or breast-feeding. If you have known intolerances to ingredients, please review the tablet contents, allergy advice and ingredients information on the back of the ThickTails food supplement packaging. If you are unsure about your intolerances with respect to ThickTails’s ingredients, we recommend that you consult your doctor.
We always advise to check with a doctor before using our food supplement if you are on medication.
ThickTails stimulating hair shampoo, stimulating hair conditioner, root stimulating daily serum are perfectly fine to use. We recommend against using our Hair Growth & Strengthening food supplement whilst pregnant.
ThickTails stimulating hair shampoo, stimulating hair conditioner, root stimulating daily serum are perfectly fine to use. We recommend against using our Hair Growth & Strengthening food supplement whilst breast feeding.
All our products are drug free.
Minoxidl is a medical ingredient and there are many side effects associated with it, which can damage the skin and scalp and cause a range of other conditions. As it is a medical ingredient, we would recommend that you speak to a medical expert first first before using any product containing Minoxidl. At ThickTails we only use active natural ingredients.
The ingredients used have not reported an increase in the growth of facial and/or body hair.
Yes, our shampoos, conditioners and hair serums are SLES/SLS and paraben free.
This cruelty-free, lightweight spray instantly adds the appearance of fuller, more voluminous hair. It contains keratin-derived ingredients, botanical extracts, and volumising polymers to plump hair strands and improve styling hold without stiffness.
How to use: Shake well before use. Spray evenly onto dry or towel-dried hair, focusing on roots or sparse areas. Style as usual.